Refund Policy

If you subscribed to Pro and are not happy with the Service, you may request a full refund within 7 days of your original purchase or renewal charge, provided you have not heavily used the Service during that period.

“Heavily used” means having generated more than 50 remixes in the billing cycle you are requesting a refund for. This threshold is well above what a typical evaluation would need and lets you kick the tyres properly before committing.

Email support@postshifted.com from the address on your account with the subject line “Refund request”. Please include:

• The email on your PostShifted account.
• The date of the charge you would like refunded.
• A short note on why the Service didn't work for you — this helps us improve.

We acknowledge every request within one business day and process approved refunds through Paddle within 3-5 business days. The amount returns to your original payment method.

Subscription charges made after the first 7 days of a billing cycle are generally non-refundable, because you have already had substantial access to the Service. However, we will still consider refunds in exceptional cases such as:

• You were charged after already cancelling.
• A significant outage or defect prevented you from using the Service.
• Duplicate or accidental charges.

Reach out and we'll look at each case on its own merits. Our goal is to treat you the way we would want to be treated as a customer.

Cancelling your subscription stops future renewals. You keep Pro access until the end of the current billing period, and no further charges will be made. Cancellation on its own is not the same as a refund — if you also want the current period refunded, request a refund following the steps above.

You can cancel any time from Settings → Billing → Manage subscription, which opens the Paddle customer portal.

We prefer to resolve billing questions directly. If you disagree with a charge, please email us first — we can usually help within a business day. Initiating a chargeback with your bank before contacting us may result in your account being suspended while the dispute is resolved.

Promotional credits, discounts, and free-trial extensions have no cash value and are not refundable.

This policy does not affect any statutory rights you have as a consumer under the laws of your country of residence (for example, the EU 14-day right of withdrawal for consumers). Those rights always apply on top of this policy.

Payments and refunds are handled by our Merchant of Record, Paddle.com Market Limited. When we approve a refund, Paddle credits your original payment method. Timing can vary by bank (typically 3-10 business days).

Refund questions or requests: support@postshifted.com. We read every email personally.